A. On-Site Support Agreement (24 x 7)
  • Maxtronix, Inc. will provide 24 hours 7 days a week on-site/on-call support to its customer to assure proper utilization and quick response when problem arises.
B. Regular Service Support - Per Call (Service Request)
  • Maxtronix, Inc. will provide 24 hours 7 days a week on-site/on-call support to its customer to assure proper utilization and quick response when problem arises. (If factory is within Metro Manila)
  • If calls receive after normal working hours, both customer machine in-charge and Maxtronix FSE will discuss the problem thru phone. In any case, customer can insist Maxtronix FSE to be at the customer site if the situation requires them to do so.
  • FSE will attend to service calls on a first call first serve basis. And if possible, service calls would be scheduled.
C. Preventive Maintenance Agreement
  • Maxtronix, Inc will provide quarterly preventive maintenance for a period of minimum of 1 year.
  • Emergency calls of maximum of two (2) completed calls (this includes machine assessment, repairs and installation of spare parts) per month is included in the agreement.
  • Maxtronix will conduct free Maintenance Training for customer machine in-charge during the coverage of contract.
 
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